Shipping policy

We are very happy to supply the shipping service for our customers. INNIOASIS Official Store is choosing and cooperating with the most reliable shipping couriers. Customers not only enjoy fast shipping for almost all of the items on the INNIOASIS Store, but also experience kinds of safe, and guaranteed shipping methods. Your beloved items are always packed well and nicely by our professional warehouse staff.

Kindly note that the below shipping guide is only for reference purposes. The actual shipping period may vary depending upon holidays, customs, and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.

Estimated Shipping Time and Corresponding Shipping Costs for Different Regions and Markets from European Warehouses, with Refund Timeline
Estimated Shipping Time and Shipping Costs
Shipping from United States Warehouses to the United States
Standard Shipping: Approximately 3-5 days. Shipping costs are calculated based on the weight and dimensions of the items, and will be displayed at checkout.
Expedited Shipping: Approximately 2-5 days (depending on the shipping service selected). Shipping costs vary based on the selected shipping service and the items being shipped, and are typically higher.
Shipping from European Warehouses to European Countries
Standard Shipping: Approximately 3-7 days. Shipping costs are calculated based on the weight and dimensions of the items, and will be displayed at checkout.
Expedited Shipping: Approximately 2-5 days (depending on the shipping service selected and the proximity of the destination country). Shipping costs vary based on the selected shipping service and the items being shipped.
Eligible and Non-Eligible Markets for Shipping
Eligible Markets: The United States, most European countries, Canada, Japan, and other countries as specified by the logistics policy of the European warehouses.
Non-Eligible Markets: Remote areas, war zones, countries that prohibit the import of certain goods, and others, as specified by the logistics policy of the European warehouses.
Free Shipping Policy
Free Shipping Threshold: Purchase items with a total order amount that meets a certain threshold to qualify for free shipping. The specific threshold varies by market and can be checked at checkout.
Membership Benefits: Depending on the specific European warehouse's policies, members of certain loyalty programs may enjoy free or discounted shipping on some or all items.
Standard and Expedited Shipping Options
Standard Shipping:
Cost: Lower, calculated based on the weight and dimensions of the items.
Time: Longer, ranging from 3 to 7 days depending on the destination.
Suitable for: Lightweight and small items, or items where delivery time is not a priority.
Expedited Shipping:
Cost: Higher, varying based on the selected shipping service and the items being shipped.
Time: Shorter, ranging from 1 to 5 days depending on the destination and the selected shipping service.
Suitable for: All types of items, especially urgent or valuable goods.

Shipping Region and Cost：

We offer shipping services to over 120 countries and regions worldwide, including the United States (excluding islands), Canada, multiple European countries, as well as most countries in Asia, Oceania, and South America, such as China, Japan, and South Korea. Shipping fees vary based on the destination and mode of transportation, and we also provide free shipping services. The specific shipping fee standards are as follows: For packages weighing 5 kilograms or less, we charge different shipping fees according to the destination country/region, for example, the shipping fee to the United States (excluding islands) is 6.89perpackage,6.89 per package to Canada, 7.19perpackagetoFrance,etc.Freeshippingisavailableforitemsweighing1kilogramorlesswithapurchasevalueof60 or more to European and American countries. For packages weighing more than 5 kilograms, shipping fees will be charged according to specific weight ranges, such as 59.9for5.01to10kilograms,99.9 for 10.01 to 15 kilograms, 119.9for15.1to25kilograms,etc.,withvaryingfeesforeachweightrange.Additionally,shippingfeestoSaudiArabiaarerelativelyhigh,withafeeof150 for packages weighing 5 kilograms or less, and even higher fees for packages weighing more than 5 kilograms.

Shipping Times

The shipping period mentioned in the below guide does not include the order processing time. The order processing time usually takes about 3-7 business days except for the presale products. The shipping period is only for business days excluding the holidays or non-working days. Shipping times will depend on the shipping methods.
We will provide UPS or USPS delivery.And it will take about 3-7 working days to arrive after shipment.
Affected by Covid-19, there will be some delay in the delivery.There are some other factors impacting delivery time, such as weather and local policy, the estimated delivery time is only for reference.
Any questions, please feel free to contact our customer support at innioasis-business@hotmail.com.